Gain direct insights by sending concise email surveys. Time them post-purchase or after customer service interactions. Keep surveys short (2-3 questions), using rating scales (e.g., NPS) and optional open-ended questions. Offer a small incentive, like a discount on future orders, to increase participation. Clearly state how the feedback will be used to improve your products or service. https://www.b2cdatabase.co/austria-email-list/